FAQ - YEALINK W60P

How do I set up my new Yealink phone?

The Yealink SIP phones come with a desk phone and an ethernet cable. Plug the ethernet cable in the LAN port, (a phone icon will be above the outlet) on the phone and plug the other end of the ethernet cable into a wall port. It's that easy!  

How do I pair the handset to the base station?

1. Once you turn on your handset, you will be prompted to press the OK key to register to an existing base or a new base.
2. Press and hold the Paging key (looks like a WiFi symbol) on the base until the Registration LED light (top light on the right side) on the base starts flashing.
3. On the handset, press the OK key.
4. Using the navigation keys, select Register Handset.
5. Select Base 1.
6. The handset will search and the Base MAC address will appear on the screen. Press the OK key.
7. The handset will prompt for a PIN which is always set to ‘0000’.

Success!

The handset will now be paired.



I lost my handset, how can I find it? 

Press the Paging key on the Base station and your handset will make noise so you can find it! 



I need a bigger range, what can I do? 

You can get up to 6 repeaters to expand the range of one W60B DECT IP Bse Station. 

With ideal conditions, one repeater expands an indoor range of 50m (164 feet) and an outdoor range of 300m (656 feet). If you have a space that needs a very wide range from the base, you can daisy-chain multiple repeaters.   



How do I transfer a call?

There are two types of call transfers you can perform, blind and attended. 

Blind Transfer (sent directly to the recipient without introduction):

  1. While on a call, press the Options soft key, and select Transfer, or press the TRAN key.
  2. Dial an extension or 10 digit number.
  3. Press the Transfer soft key or TRAN key to send the call. 
NOTES:
  • In step two, you can press the Directory soft key to browse through your phone's directory to choose a contact for a transfer. 

Attended Transfer (introduce a call before sending a transfer): 

1. While on a call, press the Options soft key, and select Transfer or press the TRAN key.
2. Dial an extension or 10 digit number.
3. Press the OK key.
4. Introduce the call; if the transfer is accepted, press the Transfer soft key or press the TRAN key to complete the transfer. 

NOTES:
  • If the call is not accepted, or you want to cancel at any point, press the Cancel soft key once if you haven't entered an extension and twice if you have. This action will bring you back to the original caller.
  • In step two, you can press the Directory soft key to browse through your phone's directory to choose a contact for a transfer.


How do I enable Do Not Disturb (DND)?

Enabling DND will automatically reject all incoming calls and send them straight to voicemail. 

To enable DND,

1. Press the OK key in the center of the navigation key.
2. Using the arrow keys, navigate to Call Features, then Do Not Disturb.
3. Select the desired SIP Line, and press the OK key.
4. From the Status field, select Enabled.
5. Press Save.

To disable DND, 

1. Press the OK key in the center of the navigation key.
2. Using the arrow keys, navigate to Call Features, then Do Not Disturb.
3. Select the desired SIP Line, and press the OK key.
4. From the Status field, select Disabled.
5. Press Save.

You will be able to see if your phone is on by the DND icon that appears on the home screen when DND is enabled. 



How can I listen to a voicemail through my device? 

1. Dial *98.
2. Enter your voicemail PIN.
3. Follow the voice prompts to listen to new or saved voicemails. 

Alternatively, you can press the Voicemail key on your phone and then listen to the voice prompts. 

NOTES



How do I find missed calls or see my call history?

You can use the left soft key to access your call history. 

  • Press the left and right arrows to switch between missed, paced, received, and forwarded call lists. 
  • Press the up and down arrows to select the desired entry. 
  • For more information about the call, press the Option soft key, then use the arrow keys to select Detail


How can I initiate a conference (three-way) call?

1. Call the first party.
2. After the first party has answered, press the Conf soft key.
NOTE: This will place the first party on hold.
2. When the first party answers the call, press Options > Conference to place a new call.
3. Dial an extension or 10 digit number and press the Call key. The active call is placed on hold.
4. When the second party answers the call, press Conf again to join all parties in the conference.

Alternatively, you can join two calls into a conference: 

1. While you are on an active call and have a second call placed on hold, use your navigation to select the held call.
2. Press the Options soft key.
3. Select Conference.  



How do I change my ringtone? 

For all incoming calls, 

1. Press the OK key in the center of the navigation key.
2. Using the arrow keys, navigate to Settings > Audio > Ring Tones > Melodies. 
3. Select a desired ring tone from the Intercom Call field. The ring tone is played automatically.
4. Press Save



How can I access my Contact Directory and Create New Contacts?  

To view your directory, press the OK key in the center of the navigation key, then select Directory.

Creating New Contacts 

1. Press the OK key in the center of the navigation key, then select Directory.
2. Press Options, then select New Contact.
3. Enter the contact's information using the arrow keys to navigate between fields.
4. Press the Save.

Alternatively, you can add contacts from your call history. With the desired call highlighted, press the Option soft key, and select Add to Contacts. Then, follow the steps above. You can choose the information you want to enter for each contact; however, you must include the contact's number and name.

You can edit an existing contact by pressing Options when highlighted over the desired contact and selecting Edit



Why is my phone's LED light flashing? 

LED Color and Pattern  Description 
Solid red  The handset is charging. 
Fast flashing red  The handset is ringing. 
Slow flashing red  You have a voicemail or missed call. 
Off
  • The handset is powered off.
  • The handset is idle.
  • The handset is fully charged.


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