This article includes several links to instructional materials in the Academy, and other useful links aimed to ensure you get the most from our service.
As a new net2phone Canada user, the first thing to do is familiarize yourself with our client portal, SONAR. As a basic user, you 7 tabs in SONAR, as well as your profile.
Profile - ensure your personal information is correct: change your password and PIN, add email addresses, and see your directory options.
Home - designed to give you fast access to the most important and frequently viewed information. There are four components of the Home section:
Contacts - access all of your contacts. Your contacts display in a list by name, phone number/extension number, status (online/offline), and department. You can also pop-out contacts if you don't want to keep the SONAR tab open.
Answering Rules - you must use answering rules in conjunction with Time Frames; together, you can create various answering rules that change how calls are directed and forwarded at different times.
Time Frames - allow you to choose what happens based on a date range, or a time. There are three types of time frames you can choose from in addition to your default time frame:
Phones - displays all the information on any device associated with your extension.
Call History - view, filter, and export your personal call history.
The Academy has several instructional articles to assist you; familiarize yourself with the basics:
The net2phone Canada Mobile App allows users to take their business phone extension, features, and functionality with them wherever they go. Whether you’re on the road, working remotely, or just away from your desk, you can remain accessible and while presenting a professional image to your callers. net2phone Canada for iOS and Android is free for net2phone Canada clients, available for download from the Google Play Store and iOS AppStore.
The SONAR Phone allows you full functionality of our mobile app, from a Chrome web browser.
We have developed several integrations with cloud-based tools to incorporate into your business workflow. Integrations can help boost productivity, improve data collection quality, and monitor call performance.
All integrations use your net2phone Canada credentials.
We created the Conference Pod so you can easily create audio conference meeting rooms online. We include the Conference Pod in our Professional and Enterprise plans for conferences with up to 5 concurrent callers. Check out the Conference Pod Overview and How to Create and Manage Conference Pods.
We also have integrations with:
The net2phone Canada TRUST initiative provides the public insight into live and historical system status updates. net2phone Canada is pleased to offer proactive and up-to-the-minute notifications on service levels affecting our user base.
Subscribe to receive live system status updates delivered straight to your inbox!
If you are experiencing difficulties setting up your system in any way, don't hesitate to contact our support team. For immediate assistance, you can contact our Technical Support Team by dialing 611 from your net2phone Canada device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to support@net2phone Canada.com.
Our award-winning customer support team is here for you.Contact Support