As a new office manager, it is crucial that you understand everything our unified communication system has to offer you. We want you to get the most of our service.
This article includes:
There are a few important items for new administrators taking over the management of the phone system.
Before an old admin leaves, they must add you as an office manager. When changing or adding admins, a current admin must reach out to our Customer Success team.
You can email firstname.lastname@example.org to open a ticket. A member of our CS team will respond within 1 business day to schedule a call.
During your training call you will review the following:
Customer Success - Discuss topics such as:
Contact email@example.com opens a ticket for an email or call back.
Support - Reach out when something isn't working as expected, or if you are experiencing troubleshooting issues. For immediate assistance, you can contact our Technical Support Team by dialing 611 from your net2phone Canada device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to firstname.lastname@example.org.
Fulfillment - If you want to add or remove seats, or if you want to order new hardware. You can reach Fulfillment by dialing 611 from any net2phone Canada device and choosing option 2.
If you need assistance in any of the above, you can contact our Customer Success team by emailing email@example.com.
Our award-winning customer support team is here for you.Contact Support