Fax-to-email allows you to send and receive faxes directly from a designated email address. You can add this feature anytime by contacting the net2phone Canada Fulfillment Team (details at the end of this article). If your net2phone Canada bundle already includes fax services, switching to fax-to-email is available at no additional cost.
Digital Fax Benefits
Digital fax allows you to send and receive faxes directly from your email inbox, saving time, reducing costs, and cutting down on paper waste.
Reduce Waste
With seamless integration into your existing email system, fax-to-email is a modern, convenient, and eco-friendly solution for your communication needs.
Complicity Requirments
In our increasing digital world, faxing is viewed as obsolete by some industries; however, many industries such as health care, legal offices, and real estate, still rely on the security and privacy fax provides.
Cost Effective
Fax-to-email streamlines your workflow by eliminating the need to purchase physical fax machines.
Email Fax Requirments
- You can only send a fax to 1 recipient at a time.
- Faxes must be sent from the email address setup in the fax account
- Format : 12223334444@fax.net2phone.com
- The receipient will get fax pages for both the sender’s email body and the attachment
- Attachment should be in PDF or word DOC formats.
- You may experience issues sending or receiving faxes more than 20 pages in length.
Add a #1 Before your Fax Number
When sending a fax, format the recipient's email as: 1 followed by their 10-digit fax number (including area code), then @fax.net2phone.com. Example: 1##########@fax.net2phone.com.
How to Send an Fax with Email
To send a fax, use your assigned email address and follow the format outlined below:
To: a designated fax number@fax.net2phone.com
To: 12223334444@fax.net2phone.com
From: your designated fax email
From: support_fax@companyorg.com
- Compose a new email from your designated fax email address.
- In the "To" field, enter 1 followed by the 10-digit fax number and @fax.net2phone.com (e.g., 12223334444@fax.net2phone.com).
- Attach the document you wish to fax in PDF format.
- Send the email.
- Wait for a confirmation email of the fax's success.
Once you have sent your fax, you will receive an email confirming whether the fax was successful.
Receiving a Fax
When receiving faxes, emails will always come from "fax@net2phone.com". You can find faxes in your designated email address mailbox. Faxes are in PDF format.
Troubleshooting Fax
First, check your spam folder for emails from fax@net2phone.com. If the email isn’t in spam, ensure your email administrator whitelists fax@net2phone.com.
- Ensure the attached document is in the correct format.
- Verify that the recipient's fax number is accurate.
- Confirming that the user's email service allows outbound emails to the @fax.net2phone.com domain.
Poly OBi300 Fax-To-Email Adapter
Learn how to Set Up Your Fax Machine with the Poly OBi300. To enable this feature, contact our Fulfillment Team by dialling 611 from your net2phone Canada device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to orders@net2phone.ca
Need Help? Contact Support!
Dial 611 from any net2phone Canada device, or call 1-877-498-3772, option #3.
For non-urgent requests, you can email our Technical Support at support@net2phone.ca; expect a response within 1 business day.
