Fax-to-email allows you to send and receive faxes directly from a designated email address. You can add this feature anytime by contacting the net2phone Canada Fulfillment Team (details at the end of this article). If your net2phone Canada bundle already includes fax services, switching to fax-to-email is available at no additional cost.
Receiving a Fax
When receiving faxes, emails will always come from "fax@net2phone.com". You can find faxes in your designated email address mailbox. Faxes are in PDF format.
Not Receiving Faxes?
First, check your spam folder for emails from fax@net2phone.com. If the email isn’t in spam, ensure your email administrator whitelists fax@net2phone.com.
Contact our net2phone Canada Support Team
Dial 611 from any net2phone Canada device, or call 1-877-498-3772, option #3.
For non-urgent requests, you can email our Techincal Support at support@net2phone.ca; expect a response within 1 business day.
Sending a Fax
You must send faxes from your fax-designated email address in the format below.
1 Recipient Maximum
You can only send a fax to 1 recipient at a time.
Add a #1 Before your Fax Number
When sending a fax, format the recipient's email as: 1 followed by their 10-digit fax number (including area code), then @fax.net2phone.com. Example: 1##########@fax.net2phone.com.
To: a designated fax number@fax.net2phone.com
To: 12223334444@fax.net2phone.com
From: your designated fax email
From: support_fax@companyorg.com
Once you have sent your fax, you will receive an email confirming whether the fax was successful.
Set Up a Poly OBi300 Fax-To-Email Adapter Today!
To enable this feature, contact our Fulfillment Team by dialing 611 from your net2phone Canada device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to orders@net2phone.ca
