Fax-to-email allows you to send and receive faxes from a designated email address(es). You can add fax-to-email at any time by contacting the fulfillment team (see bottom of article). If you already have fax included with your net2phone Canada bundle and want to switch to fax-to-email, you can do so with no additional cost. 

Receiving a Fax 

When receiving faxes, emails will always come from "fax@net2phone.com". 

Not receiving faxes?

First, check your spam folder for fax@net2phone.com, if you don't find it, check with whoever manages your email to ensure fax@net2phone.com is whitelisted. 

Faxes that are sent to your fax number will be received at your designated email address in PDF format. 

Sending a Fax 

Your fax has been configured with designated email addresses. You must send faxes from that address, e.g., support@net2phone.ca to the fax number in the format below. 


Only 1 Recipient! 

You cannot send a fax to more than 1 recipient at a time. 


The phone number and area code must include a "1" before the phone number.

Format Example: 

From: support@net2phone.ca 

To: 12223334444@fax.net2phone.com

The body of the email will include the fax as well as any document attachments (PDFs, Word docs). 


Did my fax send? 

Once you have sent your fax, you will receive an email confirming whether the fax was successful.

Set Up Your Fax-To-Email Today

To enable this feature contact our Fulfillment Team by dialing 611 from your net2phone Canada device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to orders@net2phone.ca

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