Before transferring your phone number(s) to Versature, there are a few tests we recommend running to ensure your setup works as expected. 

Phones

• Make a call to an external number from each phone to ensure that all phones are working and can make calls.
  • Check the Caller ID on outbound calls to ensure it looks as desired.
  • Does the audio on the calls sound good (any call quality issues?).
• Ensure each extension on the phone screen is installed at the correct workstation or location. 
• Practice transferring calls and doing three-way calling (instructions here). 

Call Flow (Business Hours)

• Call the temporary number(s) we assigned you. 
  • If an auto-attendant greeting is supposed to play, is it playing correctly?
    • From the auto-attendant greeting, does each keypress (Press 1, Press 2) behave as intended? e.g., do the correct extension(s) ring, or do the correct greeting(s) play?
  • If phones are supposed to ring, are the correct phones ringing?
    • If no one answers, are the calls redirected to the proper greeting, or to the desired phones?

Call Flow (After Hours)

• Call the temporary number(s) we assigned you.
  • If an auto attendant greeting is supposed to play, is it playing properly?
    • From the auto attendant greeting, does each keypress (Press 1, Press 2) behave as intended? e.g., do the correct extension(s) ring, or do the correct greeting(s) play?
  • If phones are supposed to ring, are the correct phones ringing?
    • If no one answers, are the calls redirected to the proper greeting, or to the desired phones?