Before transferring your phone number(s) to net2phone Canada, here are a few tests we recommend running to ensure the setup is working as expected.
Prepare Phones
- Make a call to an external number from each phone to ensure that all phones are working and are able to make calls.
- Check the Caller ID on outbound calls to ensure it looks as desired.
- Does the audio on the calls sound good (any call quality issues)?
- Ensure each extension on the phone screen is installed at the correct workstation or location.
- Practice transferring calls and doing three-way calling.
Delete
Don't know how to test conference calling on your phone?
Call Flow (Business Hours)
Call the temporary number(s) which we assigned you.
- If an Auto Attendant greeting is supposed to play, is it playing properly?
- From the Auto Attendant Greeting, does each key-press (Press 1, Press 2) does what it is intended to do? (e.g., does the correct extension(s) ring, or the correct greeting play?)
- If phones are supposed to ring, are the correct phones ringing?
- If no one answers, are the calls redirected to the proper greeting, or to the desired phones?
Call Flow (After Hours)
Call the temporary number(s) which we assigned you.
- If an Auto Attendant greeting is supposed to play, is it playing properly?
- From the Auto Attendant Greeting, does each key-press (Press 1, Press 2) does what it is intended to do? (e.g., does the correct extension(s) ring, or the correct greeting play?)
- If phones are supposed to ring, are the correct phones ringing?
- If no one answers, are the calls redirected to the proper greeting, or to the desired phones?