Yealink phones are recommended with net2phone Canada communication solutions.
How do I plug in my new Yealink phone?
The Yealink SIP phones come with a desk phone and an ethernet cable. Plug the ethernet cable into the LAN port ("internet" will be above the outlet) on the phone and plug the other end into a wall port. It's that easy!
How do I transfer a call?
There are two types of call transfers you can perform, blind and attended.
Which should I use: Blind or Attended Call Transfers?
There are two kinds of call transfers you can perform.
Blind Transfer
The call is transferred directly to the recipient without any interaction or introduction. The transferor doesn't confirm if the recipient is available, making this ideal when no preliminary information is needed.
Attended Transfer
The transferor connects with the recipient first to introduce the call. If the recipient agrees, the transfer is completed; if not, it can be canceled. Use this when the recipient needs to be informed or the call requires an introduction.
Blind Transfer (sent directly to the recipient without introduction)
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Blind Transfer Notes
If you are using a handset, you can complete the transfer by hanging up the handset.
In step two, you can press the Directory soft key to browse through your phone's directory to choose a contact for a transfer. |
- While on a call, press the Transfer soft key.
- Dial an extension or 10-digit number.
- Press the Transfer soft key to send the call.
Attended Transfer (introduce a call before sending a transfer)
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Attended Transfer Notes
If the call is not accepted or you want to cancel at any point, press the Cancel soft key once if you haven't entered an extension and twice if you have. This action will return you to the original caller.
In step two, you can press the Directory soft key to browse through your phone's directory to choose a contact for a transfer. |
- While on a call, press the Transfer soft key.
2. Dial an extension or 10-digit number.
3. Press the OK button or the pound (#) dial key to dial out.
4. Introduce the call; if the transfer is accepted, press the Transfer soft key again to complete the transfer.
How do I enable Do Not Disturb (DND)?
Enabling DND will automatically reject all incoming calls and send them straight to voicemail.
To enable/disable DND, press the DND soft key.
When DND is enabled, you will see an icon with a minus symbol (sometimes in red) and the letters “DND” on your phone's display screen.
How can I listen to a voicemail through my device?
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Voicemail Notes You cannot listen to voicemails if you have any calls on any line of your device. You can send your voicemail to email with an audio recording and transcript! |
- Dial *98.
- Enter your voicemail PIN.
- Follow the voice prompts to listen to new or saved voicemails.
Alternatively, you can press the Voicemail button on your phone and then listen to the voice prompts.
How do I find missed calls or see my call history?
How can I initiate a conference (three-way) call?
You can initiate a 3-way call directly from your device.
- Call the first party.
2. After the first party has answered, press the Conf soft key.
This will place the first party on hold.
3. Dial an extension or 10 digit number and press the Send soft key, the OK button, or the pound (#) dial key.
4. When the second party answers, press the Conf soft key again to join all parties.
After you set up a conference call, you can:
- Press the Hold soft key to place the conference call on hold.
- Press the Split soft key to place the two calls on hold.
- Press the End soft key to end the conference call.
- Press the Managesoft key, and use the arrow keys to select the desired party. You will have the following options:
- Press the Far Mute soft key to mute the party. The muted party can hear everyone, but no one can hear the muted party.
- Press the Remove soft key to remove a party from the conference call.
- Press the Back soft key to return to the previous screen.
How do I change my ringtone?
You can change your ringtone for all incoming calls by navigating to the settings listed below.
- Navigate to Menu > Settings > Basic Settings > Sound > Ring tones > Common.
2. Use the up and down arrows to select your preferred ringtone.
3. Press the Save soft key to save the change or the Back soft key to cancel.
How can add new contacts to my device?
To view your contact directory, press the Directory soft key, then choose Local Directory. Every contact requires a valid number and a unique name.
To create a new contact,
- Navigate to Directories, then Local Directory.
- If you have created contact groups, select the group or select All Contacts. press the Enter soft key.
- Press the Add soft key.
- Enter the contact's information using the arrow keys to navigate between fields.
- Press the Save soft key.
Alternatively, you can add contacts from your call history; when you have the desired call highlighted, press the Option soft key, and select Add to Contacts.
To edit an existing contact, press the Options soft key when highlighted over the desired contact and select Edit. Choose the information you want to enter for each contact.
Why is my phone's LED light flashing?
Your phone LED light will flash when you have a caller on hold or when you are muted on an active ca
What can I do if Power over Ethernet (PoE) is not possible?
When power over ethernet is not possible, 1.2A A/C and 2.0A A/C adapters can supply power to your desk phone unit.
- Yealink 1.2A A/C Adapter ≈ $20.00. Compatible with T33G/T43U.
- Yealink 2.0A A/C Adapter ≈ $25.00. Compatible with T46U.
Can I connect my phone to WiFi?
Yes, the T43U and the T46U support using WF50 WiFi USB dual-band adapter; this adapter (dongle) is a USB device that can wirelessly connect your VoIP desk phone to the internet.
Can I connect with Bluetooth devices?
Yes, the T43U and the T46U support using BT41 Bluetooth USB dongle.
Check out Yealink's BT41 user guide to learn how to set up your Bluetooth dongle!
