Poly SIP phones are recommended with net2phone Canada communication solutions.
How do I set up my new Polycom phone?
The Poly C60 device has the trio phone, and an ethernet cable; to connect, simply plug the cable into the phone's LAN port and the other end into a wall port. It's that easy!
What are the main access points through the touchscreen interface?
Your phone provides access to the following screens through its touchscreen interface:
- Home Screen: This screen provides quick access to your messages, settings, and general phone information.
- Calls Screen: View all ongoing, held, and recent calls on your line.
- Lines Screen: Displays available phone lines, frequently used contacts, and softkeys for various options.
- Active Call Screen: Shows details of the call that is currently in progress.
Main Access Points via the Touchscreen Display
The interactive touchscreen provides a familiar user-interface for intuitive use.
Accessing the Home Screen
The Home screen features icons that allow you to navigate to different settings, features, registered lines, and favorite contacts. Do one of the following:
- Select Home.
- Select Menu, then select Home.
Expanding or Minimizing the Home Screen
Use the page indicator to adjust how many icons are visible on the Home screen, allowing you to expand or minimize the displayed options.
Placing a Call
The "Place a Call" screen appears when you select the "Call" option from the Home screen or when your device is idle, depending on your administrator's settings.
Calls Screen
The Calls screen appears automatically when you initiate a call, providing details of any active or ongoing calls.
Icons and Status Indicators
The following table displays the icons and status indicators on your phone.
What do the icons on my screen mean?
The following table displays the icons and status indicators on your phone.
| Description | Icon |
|---|---|
| Registered line |  |
|
Unregistered line
|
 |
| Active call |  |
| USB device attached |  |
| Missed call |  |
| Placed call |  |
| Received call |  |
| Call Forwarding enabled |  |
| Do Not Disturb enabled |  |
| Bluetooth |  |
| Wireless status |  |
| Paired device |  |
How do I initiate a call?
Placing a call with the trio Poly C60, do one of the following:
- Select Place a Call.
- Select Menu, then select Place a Call.
How do I transfer a call?
Transferring calls is easy; there are two types of call transfers you can perform: blind and attended.
Which should I use: Blind or Attended Call Transfers?
There are two kinds of call transfers you can perform.
Blind Transfer
The call is transferred directly to the recipient without any interaction or introduction. The transferor doesn't confirm if the recipient is available, making this ideal when no preliminary information is needed.
Attended Transfer
The transferor connects with the recipient first to introduce the call. If the recipient agrees, the transfer is completed; otherwise, it can be cancelled. Use this when the recipient needs to be informed, or the call requires an introduction.
The default transfer type is Attended.
To change the default transfer type, please contact our Technical Support Team by dialling 611 from your net2phone Canada device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to support@net2phone.ca.
Blind Transfer (sent directly to the recipient without introduction)
Send transfer a call without an introduction by following the steps below.
- While on a call, press the Transfer button.
- Press the Blind soft key
- Dial an extension or 10-digit number and press the Call soft key.
If you want to cancel the transfer, press the Cancel soft key.
Attended Transfer (introduce a call before sending a transfer)
Send transfer a call with an introduction by following the steps below.
- While on a call, press the Transfer button.
- Dial an extension, 10-digit number, or a contact, and press the Call soft key.
- Introduce the call, if the transfer is accepted, press the Transfer soft key again to complete the transfer.
To cancel the call,
- If you haven't entered the destination extension, press the Cancel soft key once.
- If you have entered the destination extension or phone number, press the Cancel soft key twice; this will return you to the original caller.
How can I initiate a conference (three-way) call?
You can initiate a 3-way call by adding a second number or contact or merging two ongoing calls.
- While on a call, press the Add+ button.
The first party you were speaking to is placed on hold. - Dial an extension or 10-digit number and press the Send soft key.
- After the second party has answered, press the Merge to join the calls.
During a conference call, you can perform these actions:
- place the conference call on hold.
- split the conference call into two calls on hold.
- end the conference call.
How do I change my ringtone?
The Poly trio series offers a variety of ringtone styles.
To change your ringtone for all incoming calls, follow the steps below.
- Navigate to Settings > Basic > Preferences.
- Press Ring Type.
- Select a new ringtone from the list.
If you want to hear the ringtone, press Play. - The last ringtone you select will automatically be saved.
You can exit the Ring Type menu by pressing the Back soft key or the Home key.
To change your ringtone for an individual contact's incoming calls, follow the steps below.
- Navigate to Directories > Contact Directory.
- Select the contact whose ringtone you want to change.
- Press Edit.
- From the Edit Contact screen, press Ring Type.
- Select a new ringtone from the list.
- Press Save before exiting.
