Speech Keywords allows a caller to verbally choose an option when they reach an Auto Attendant instead of pressing keys to make a selection. You should also consider adding a variety of keywords for each option if there are multiple ways to ask for the same thing. 

How to Add Speech Keywords to a Dial Pad Option

1. Click the Auto Attendants tab in your SONAR portal.
2. Click the name or the pencil icon of the auto attendant you want to edit.

4. Click on the Speech Keywords sub-tab.

5. Click on an option, type a keyword or phrase and click Add.

6. Repeat the above step to add as many keywords or phrases as you want. You can remove keywords by clicking the X beside them.

7. Click Done when you are finished.

8. Click Save before exiting this page!