For your convenience, net2phone Canada offers text-to-speech for auto-attendant messages. 

How to Create a Text-to-Speech Auto-Attendant 

⚠️ CAUTION!! 

Click the speaker icon under Menu Prompt, be careful not to use the speaker icon underneath the Intro Greeting section of this page.  

Text-to-speech introductory greetings can be configured in the Music-on-Hold tab. Learn more about Auto Attendant Intro Greetings at the bottom of this article. 

 

You must be in Manage Organization to access the Auto Attendants tab.

1. Click the Auto Attendants tab in your Sonar portal.
2. Click the name or the pencil icon of the auto attendant you want to edit.
3. Click the pencil icon underneath Menu Prompt to edit. 
   ⚠️Do not use the speaker icon next to Intro Greetings. Using the wrong location may cause your auto attendant to malfunction due to different time frame configurations.
   
4. In the "Manage Audio" pop-up menu, click the radio button for Text-To-Speech.
5. Enter a recognizable description of the greeting.
6. Type out your message.
7. Choose English or French, and your preferred voice.
   (Optional) Click the play button to listen to the message.
8. Click Save.
   

How to Add Text-to-Speech to a Dial Pad Option

You must be in Manage Organization to access the Auto Attendants tab.

1. Click the Auto Attendants tab in your Sonar portal.
2. Click the name or the pencil icon of the auto attendant you want to edit.
3. Under the Dial Pad Menu, choose the # option you want.
   Any dial pad number with an icon below has already been assigned and cannot be used.
4. Click Play Message.
5. Click the speaker button for Manage Greeting.
6. Click the radio button for Text-To-Speech.
7. Enter your message, choose English or French, and your preferred voice.
   Click the play button to listen to the message.
8. Click Save. 
   

How to Add Text-to-Speech to Intro Greetings 

Music on Hold Filters 

Find a user's music – Search for a specific extension number. 

Type – Filter by the extension category. The options are All, User, Site, and Queue.  

Hide Users Without Music on Hold – Filter your search by removing all extensions without any music on hold configured. 

Hide System Users – Filter your view to show only “regular Sonar users” in your organization, hiding Auto Attendants and Call Queues. All users, including regular users, remain part of the Sonar system. 

Regular Sonar Users – Basic User, Office Manager, Call Center Agent, Call Center Supervisor. 

 

You must be in Manage Organization to access the Auto Attendants tab.

1. Click on the Music On Hold tab.
2. Search for the extension using the filter or scroll to find the auto attendant you want, click the name or penic icon to edit.
3. Click Add Introduction.
4. Click the radio button for Text-to-Speech.
5. Enter your message, choose English or French, and your preferred voice. 
   You can click the play button beside the voice drop-down menu to hear the message.
6. Click Save.
   

Auto Attendant Pro Tips!

• Test your message by calling the extension and choosing the auto-attendant option you just created.
• If you choose not to repeat your message and let your greeting play once, speak slowly and repeat any vital information that a caller may need to write down.
• If you need to add more auto-attendant options and have run out of keys, you can create tiers using the Add Tier option.