For your convenience, net2phone Canada offers text-to-speech for auto attendant messages.
HOW TO ADD TEXT-TO-SPEECH TO AN AUTO ATTENDANT
NOTE: You must be in “Manage Organization View” to access auto attendants.
1. Click the Auto Attendants tab in your SONAR portal.
2. Click the name or the pencil icon of the auto attendant you want to edit.
3. Click the speaker icon under Menu Prompt (not the speaker icon next to "Intro Greetings").
CAUTION!!
You must always click the speaker icon under Menu Prompt and NOT next to "Intro Greetings."
If you add a greeting through this location it may cause your auto attendant to break as its configuration with time frames behaves differently.
To avoid possible malfunction, always add a greeting under the Menu Prompt.
4. Enter a recognizable description of the greeting.
5. Click the radio button for Text-To-Speech.
6. Enter your message, choose English or French, and your preferred voice.
TIP: Click the play button to listen to the message.
7. Click Save.
HOW TO ADD TEXT-TO-SPEECH TO A DIAL PAD OPTION
1. Click the Auto Attendants tab in your SONAR portal.
2. Click the name or the pencil icon of the auto attendant you want to edit.
3. Under Dial Pad Menu, choose the # option you would like to use.
NOTE: Any dial pad number with an icon below has already been assigned and cannot be used.
4. Click Play Message.
5. Click the speaker button for Manage Audio.
6. Click the radio button for Text-To-Speech.
7. Enter your message, choose English or French, and your preferred voice.
TIP: Click the play button to listen to the message.
8. Click Save.
HOW TO ADD TEXT-TO-SPEECH TO INTRO GREETINGS
- Click on the Music On Hold tab.
- Search for the queue you want to add an Introductory Greeting to.
- Click the Settings button.
- Select Play introductory greeting.
- Click the radio button for Text-to-Speech.
- Enter your message, choose English or French, and your preferred voice. You can click the play button beside the Voice drop-down menu to hear the message.
- Click Save.
TIPS!
- Play your text-to-speech in various voices to hear what sounds the best to you!
- Test your message by calling the extension and choosing the auto attendant option you just created.
- If you want to add more auto attendants and are out of auto attendant keys, you can create tiers using the Add Tier option.
