Forwarding calls from the office to a personal number? Remove the hazard of mis-answering using net2phone Canada SmartAnswer. When you have SmartAnswer enabled, you will be alerted by a voice prompt before the call is connected to let you know it is coming from your net2phone Canada extension. From there, you will have the option to press 1 to accept the call or hang up to reject the call.


 NOTE:  Office managers and call center supervisors must be in “My Account” view to access their answerings rules.

  1. Click on the Answering Rules tab in your SONAR portal.
  2. Click the Add Rule button to create a new rule or the pencil icon of your active answering rule.
  3. Select the pre-existing Time Frame you want.
  4. Click the Simultaneous ring checkbox.
  5. Click the Enable net2phone Canada SmartAnswer checkbox.
  6. Enter the number(s) you want calls to be forwarded to. Numbers should be 10 digits without spaces, brackets, or dashes.
  7. (Optional) Enter a ring delay of 5seconds by dragging the scroll bar upwards.
  8. Click the Save button when finished.


  • Test that your net2phone Canada SmartAnswer is working by calling yourself from an external number.
  • When the net2phone Canada message is informing you of an incoming call, the caller will continue to hear a regular ringtone until 1 is pressed.
  • If you did not request to use net2phone Canada SmartAnswer and are receiving the message prompt as an error, call our net2phone Canada Support Team by dialing 611 on a net2phone Canada device, 877-498-3772 from an external phone, or email support@net2phone Canada.com.
  • Forwarding to an iPhone? Download the net2phone Canada iOS mobile app and never forward again.

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