SONAR CHAT

SONAR offers SMS messages. You can also use this section to chat with coworkers internally. Like SMS messages, your chats are saved in the Messages tab. 

HOW TO INTERNALLY CHAT WITH COWORKERS IN SONAR 

Office Managers and Call Center Supervisors 

Office managers and call center supervisors must be in “My Account” view to access the Messages tab.

  1. Click the Messages tab in your SONAR portal.
  2. Click the Chat sub-tab on the left side.
  3. Click the New Conversation button. 
  4. Enter your coworker’s name or extension number. 

You can also start an internal chat through the contacts pop-up on the right side. If they are available for a chat, you will see a small blue circle, like the one next to Rose. 

Success

You can view your internal message history along with your SMS history in the Chat sub-tab. 

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