There are a variety of reasons your phone might be offline, so let's cover some basic troubleshooting. 

1. Does your phone have an IP address? 

To check your phone's IP address go to Settings, then Status, then TCP/IP Parameters

2. Is the ethernet cable connected properly? 

First, check if the ethernet cable is connected to the correct port of your phone. The ethernet cable needs to be connected to the LAN port. 

Check to see if your ethernet cable is plugged in correctly into an ethernet drop (a floor or wall outlet that allows you to physically connect a computer to the network).  

3. Is your network setup properly? Ensure SIP ALG has been disabled on your network. 

Do you have a dedicated router? If you don't know, contact your IT support/ network admin. 

If yes, can you or someone you know to log into it? 

Yes → disable SIP ALG → usually found under the WAN set-up.  

No → Contact our Techincal Support Team or your IT service provider. 


The Bell Hub 1000 and Bell Hub 2000 do not allow you to disable SIP ALG. Unfortunately, neither of these routers will allow your VoIP phones to work effectively. Check out which routers we recommend! 

If your phone is still offline or you need additional troubleshooting assistance you can contact our Technical Support Team by dialing 611 from your Versature device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to

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