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ADD AN INTRODUCTORY GREETING TO YOUR DOMAIN

Introductory greetings can either be a message or music and are played when a caller is on hold.

NOTES: 
  • This greeting will play as soon as a caller is placed on hold, and will only play once.
  • Having an introductory greeting lets callers know you haven’t hung up on them and reduces the number of abandoned calls.
  • Uploads must be in .mp3 or .wav format.
  • If you are uploading music, remember that copyright laws will apply.

HOW TO UPLOAD AN INTRODUCTORY GREETING 

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Trying to add an intro greeting for specific call queues or users? 

Before clicking settings, search for the extension, click it, and ensure you see the extension number next to "Music On Hold."

  1. Click the Music on Hold tab in your Sonar portal.
  2. Click Settings on the right side.
  3. Check the Play introductory greeting box.
  4. Under New Greeting, select Upload.
  5. Click the Browse button.
  6. Select the file you want to upload.
  7. Name your greeting so you can recognize it for future use.
  8. Click the Save button when finished.

The song or sound file will display in this section with information on the sound name, duration, and file size.

HOW TO RECORD AN INTRODUCTORY GREETING

  1. Click the Music on Hold tab in your Sonar portal.
  2. Click Settings on the right side.
  3. Check the Play introductory greeting box.
  4. Under New Greeting, select Record.
  5. Enter the number or extension of the device you want to record your greeting on.
  6. Name your greeting so you can recognize it for future use.
  7. Click Calland follow the voice prompt instructions:
    • Record your message after the beep.
    • Hit # to accept your new greeting.
  8. Click Done when finished.


The song or sound file will display in this section with information on the sound name, duration, and file size. 

HOW TO ADD TEXT-TO-SPEECH TO INTRO GREETINGS 

  1. Click on the Music On Hold tab.
  2. Search for the queue you want to add an Introductory Greeting to.
  3. Click the Settings button.
  4. Select Play introductory greeting.
  5. Click the radio button for Text-to-Speech.
  6. Enter your message, choose English or French, and your preferred voice. You can click the play button beside the Voice drop-down menu to hear the message.
    Click to Zoom
  7. Click Save.

TIPS!

  • If you have non-English speaking clients, record your greetings in all languages that may be applicable.
  • Your greeting will only play once, so don’t speak too quickly and repeat any vital information that may need to be written down.
  • Test your music-on-hold introductory greeting by calling your own extension and placing yourself on hold.
  • You can choose any music to be used on hold, however, net2phone Canada recommends using royalty-free music only.

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