Guarantee your clients receive an on-brand, engaging call experience even while you're away! There are three things net2phone Canada suggests you implement before the much anticipated time off:

• change your out-of-office answering rules, 
• update your voicemail greeting, and, 
• if your organization has a holiday auto attendant, add a company-wide holiday greeting!  

1. Navigate to the Time Frame tab of your Sonar portal. 
2. Click the name of the time frame you want to edit or click Add Time Frame on the right side. 
3. Select one of the three types of time frames:
   1. Always
   2. Days of the week and Times
   3. Specific dates or ranges

Create a Holiday Answering Rule 

Once your time frame is ready to go you're ready to set your answering rule. 

1. Navigate to the Answering Rules tab of your Sonar portal.  
2. Click the name of the answering rule you want to edit or click Add Rule on the right side. 
3. Choose the answering rules you want for your time away. We recommend Do not disturb, so your calls are sent straight to voicemail. 

Create a Holiday Voicemail Greeting  

It's good practice to set up an out-of-office voicemail informing clients that you'll be away and when you plan to return their message. If you're in the festive spirit and think your clientele would appreciate some holiday cheer, you can include some warm wishes in your voicemail! Check out the net2phone Canada blog for tips on your Holiday Greetings! 

1. Navigate to the Messages tab of your Sonar portal. 
2. Click the Settings sub-tab.
3. Under "Greetings," click the speaker icon to "Manage" your greetings.
4. In the pop-up window that appears, click Add Greeting at the bottom.
5. Choose either upload, record or text-to-speech and fill out the required fields.
6. Click Done to save.
7. To change your current voicemail greeting, use the drop-down menu next to "Voicemail Greeting."

Holiday Auto Attendant 

With a holiday greeting, your auto attendant could start with "Happy holidays from everyone here to you!" and then your regular auto attendant would immediately play as it usually would. The first step is to ensure you have a holiday version of your Auto Attendant in Sonar.

1) Locate your Holiday Auto Attendant 

If your holiday auto attendant is already configured (either from Onboarding or a previous year), you should find one called "Holiday Auto Attendant" along with your regular Auto Attendant.

1. Open the Auto Attendant tab in Sonar. 
2. If you do not have a Holiday Auto Attendant created, click the Add Attendant button and enter:
   1. the name,
   2. the same extension number as your default auto attendant, and,
   3. the holiday time frame. 

2) Add your Holiday Auto Attendant 

Depending on your organization's time off schedules, you may need to create a separate time frame for your auto attendant. 

1. In the Auto Attendants tab, click your holiday auto attendant to open the configuration menu. 
2. Click the speaker icon to manage your greeting.
3. Enter a recognizable description of the greeting. 
4. Choose either upload, record or text-to-speech and fill out the required fields.
5. Click Save before leaving this page.