Sonar Phone is a browser-based softphone that allows you to make and receive calls directly from your computer. This article will explore the full feature set Sonar Phone offers. 

Getting Started

Before you jump on your Sonar Phone "device,"—there are a few browser settings to enable and permissions to accept. 

How to Access Sonar Phone

All users have access to the Sonar webphone. If you open your Sonar Phone and you do not have SIP registered, talk to your IT manager, or call our technical support team by dialling 611 from any net2phone Canada device. 

1. Log into the Sonar Portal with your net2phone Canada Credentials.
2. Click the SONAR Phone link in the top-right corner.

Success! The Sonar Phone Interface will pop out in a new browser window. 

Grant Browser Permissions and Set Audio Device 

The Sonar Phone app only requests permissions necessary for functionality. 

Microphone Access and Audio 

You can set your audio output and your audio input as either the same device or different devices. 

1. Accept the browser permissions for your microphone to allow calls.
2. Choose your input and output audio device (built-in speakers, microphone, or headset). 

Incoming Call Notifications 

You must allow browser notifications to receive incoming call alerts. 

Navigating the Interface

The Sonar Phone offers a dynamic UI with several tabs, providing a card-grid view in the expanded layout. 

Your User Card Your Name, primary extension, and status message. In the expanded view, you can click the jump-links in your User Profile Card to quickly navigate through the Sonar Phone app.
Dial Pad  Make outbound calls with a familiar dial pad layout. Pin your Dial Pad Card to the grid in the expanded Sonar Phone layout.
Contacts Manage personal and company contacts.
Call History  View and redial previous calls.
Voicemail Access and listen to voicemail messages.
Chat and SMS Send and receive internal chats and external SMS/MMS messages (if your organization has SMS enabled.
(Optional) Call Parks  If your organization has Call Parks enabled, they will be accessible in your Sonar Phone.
Answering Rules  Change your active Answering Rules from a list of pre-configured Answering Rules.
Greetings  You can create new voicemail greetings directly from the Sonar Phone app.
Settings  Configure audio preferences and notifications.

Sonar Phone Contacts

Manage all your business contacts directly from the Sonar Phone app. 

Access your Contacts from Sonar Phone 

1. Navigate to the Contacts section by clicking the Contacts tab in the left sidebar.
2. Search for a specific contact or Sort (Online, Extension, Last Name, First Name) and Filter (Favorites, My Contacts, Coworkers) your contact list.

Adding Contacts

You can add new contacts directly from the Sonar Phone app. 

1. Click the Plus icon to add a new contact. 
   
2. Enter the contact details: 
   1. First Name, 
   2. Last Name, 
   3. Work Phone Number,  
   4. Mobile Phone Number, 
   5. Home phone number, and, 
   6. email address. 
3. Click Save before navigating away.
   

Voicemail  

Manage your voicemail inbox and update your voicemail greeting directly from the Sonar Phone app. 

Listen to your Voicemails

You can quickly check your voicemail using the Sonar Phone app. 

1. Go to the Voicemail tab.
2. Click on a voicemail message to play it.

Managing Voicemails

Keep your voicemail inbox organized using the Sonar Phone app. 

• Delete unwanted messages.
• Download essential messages for future reference.
• Mark as Read/Unread to keep track of new voicemails.

Greetings 

You can manage your voicemail greetings and create new greetings directly from the Sonar Phone app. 

Record a New Voicemail Greeting 

You can create a new voicemail greeting directly from your Sonar Phone. 

1. Click the plus icon in the top right corner.
2. Enter a greeting name. 
3. Click the play icon in the middle of the green circle to start recording.  
4. When you are done recording, press the stop icon in the middle of the green circle. 
   You can listen to the recording to ensure you are satisfied.
5. Press Save before exiting.  

Activate your Voicemail Greeting 

To use this new recording, you must update your active voicemail greeting. 

1. Update your Active Voicemail Greeting 
2. Click Greeting's Name.
3. Click the corresponding checkmark to activate your selected Greeting.

Active Answering Rule

You cannot create new Answering Rules from the Sonar Phone app; however—you can quickly switch your active Answering Rule within the Answering Rules section of your Sonar Phone. 

1. Open Sonar Phone in your browser.
2. Click the Answering Rules tab from the left-hand sidebar.
3. Use click-and-drag to arrange your Answering Rules in top-down priority (from most specific, to least specific). 
4. You can delete personal answering Answering Rules from the Sonar Phone app. 

Advanced Features and Settings 

The Settings tab is the second-last in the left sidebar menu.

Make Calls Using 

Switch your outbound device from the Sonar Phone app. 

1. Click the Make calls using button.
2. From the drop-down menu, select the connected extension device to make calls. 

Adjusting Audio Settings

After initially opening the app and choosing your audio preferences, you can switch your preferred microphone and speaker and adjust your ringtone volume and sound preferences in this section. 

Customizing Notifications

After initially opening the app and enabling notifications, you can enable or disable desktop notifications for incoming calls in this section.

Sonar Phone Troubleshooting  

If your Sonar Phone isn't working as expected, review a few basic troubleshooting steps that usually resolve issues. 

Sonar Phone Won't Load

• Ensure your browser is up-to-date.
• Clear your cache and restart the browser.

No Audio on Calls

• Check if you have correctly granted microphone permissions in your browser settings.
• Verify audio device settings in Sonar Phone Settings.

Call Dropping or Poor Quality

• Ensure you have a stable internet connection.
• Close any bandwidth-heavy applications.