KEEP YOUR 911 ADDRESSES UP TO DATE

VoIP service allows telephone calls over the internet through the Public Switched Telephone Network (PSTN) and therefore creates unique circumstances, specifically regarding 9-1-1 emergency calls.

TRADITIONAL 9-1-1 AND E911 VERSUS 9-1-1 DIALING 

At net2phone Canada, we offer a “9-1-1 Dialing” service, which is similar to a “Traditional 9-1-1” service with “E911” (enhanced service). With both Traditional 9-1-1 and E911, a call is sent directly to the nearest emergency response centre; however, with E911, a call-back number and address are visible to the emergency response centre operators.  

With net2phone Canada’'s 9-1-1 Dialing, a call is sent to a national emergency call centre, where an operator will confirm the caller's location and then transfer the 9-1-1 call to the nearest emergency response centre of the caller. The caller should be prepared to confirm the address and call-back number with the operator and should not hang up unless told directly to do so. If the call gets disconnected, the caller should dial 9-1-1 again.

Moving your office?

Ensure you update your 9-1-1 data in this portal as one of your top priorities. 

WARNING! 

It is the customer's responsibility to ensure 9-1-1 address(es) are up to date. Please ensure all of the data entered in the 911 Address section of SONAR for your physical location(s) is accurate, checked regularly, and updated as needed.

HOW TO UPDATE YOUR 9-1-1 ADDRESS IN SONAR 

You must be an Office Manager to access Account Preferences. 

Learn how to access the Account Preferences section of SONAR.

  1. Click the 911 Addresses tab in the Account Preferences view. 
  2. Click the checkmark button on the left side of the address you want to change. 
  3. Scroll to the bottom of the page and click Update Selected Addresses
  4. Enter the fields in the pop-up and click Save Changes


Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer support team is here for you.

Contact Support