Sonar SureAnswer automatically redirects incoming calls to an external number in case your phones go offline due to an outage.
What's the difference between Sonar SureAnswer and SmartAnswer?
SureAnswer is only triggered when your main net2phone Canada device goes offline.
When Simultaneous Ring is enabled with personal devices, like your cellphone, SmartAnswer provides a pre-recorded message indicating that your incoming call is business-related. We recommend using SmartAnswer when Simultaneous Ring is enabled with personal devices.
How to Enable Sonar SureAnswer
Office managers and call center supervisors must be in My Account to access their answering rules.
Identify your Time Frame First!
Every answering rule must be linked to a time frame. The example below uses an Always Time Frame with Always Forward.
If you do not have a time frame to link your answering rule with, you must create a new one.
View the Original Caller ID or your Company Caller ID!
Differentiate personal calls from work calls when forwarding to a personal device.
Enter a 10-digit number to forward the original caller ID of the caller.
For example: If you enter 6132379329
Enter an 11-digit number to forward your company's caller ID.
For example: 16132379329
- Click the Answering Rules tab in your Sonar portal.
- Click the Add Rule on the right side of the pencil icon of your active answering rule.
- Select a pre-existing Time Frame.
- Under the Call Forwarding section, click the checkbox next to net2phone Canada SureAnswer.
- Enter the external number or extension. Phone numbers must be 10 or 11 digits without spaces, dashes, or brackets (e.g., 6131234567 or 16131234567).
- Ensure the rest of your Answering Rule has the functionalities you need.
- Click the Save button when finished.
