Forwarding Calls to an External Number

Working from home today? Learn how to forward your business calls to your mobile or landline phone. If you have multiple external numbers you may need to be reached at, take advantage of the When Unanswered forwarding option to add another device and never miss a call.

Warning: High-Volume Incoming Calls Forwarded to Mobile Numbers

Forwarding multiple incoming calls to a mobile number may result in some calls going directly to voicemail. If several calls are forwarded simultaneously, your mobile provider may not support this high volume, causing the calls to be routed to net2phone Canada voicemail.


How to Send Calls to an External Number 

Identify your Time Frame First! 

Every answering rule must be linked to a time frame. The example below uses an Always Time Frame with Always Forward. 

 If you do not have a time frame to link your answering rule with, you must create a new one.


View the Original Caller ID or your Company Caller ID!

Differentiate personal calls from work calls when forwarding to a personal device. 

Enter a 10-digit number to forward the original caller ID of the caller. 
For example: If you enter 6132379329

Enter an 11-digit number to forward your company's caller ID
For Example: 16132379329  


Office Managers and Call Center Supervisors must be in My Account to access their answering rules.

  1. Click on the Answering Rules tab in your Sonar portal.
  2. Click the Add Rule button to create a new rule, or the pencil icon to edit your active rule.
  1. Under the Call Forwarding section, click the checkbox next to Always.
  2. In the entry box next to one of the options, (1) Always, (2) When Busy, or (3) When unanswered, enter a phone number without spaces or dashes. Phone numbers must be 10 or 11 digits without spaces, dashes, or brackets (e.g., 6131234567 or 16131234567).
  3. Click Save.
  4. Ensure your new rule is at the top of the Answering Rules list for the highest priority. Drag-and-drop your Answering Rule to the top if needed. 

Call Forwarding: Video Walkthrough 


Pro tips!

  • Forwarding to a mobile phone? Check out the Sonar Mobile app! 
  • The net2phone Canada SmartAnswer feature is an alternative to call forwarding that allows you to screen your business calls on your mobile device as well as ensure your callers always reach your net2phone Canada voicemail. Login to Sonar and follow this tutorial to enable net2phone Canada SmartAnswer.
  • Ensure that you never miss a call in case of a power outage using net2phone Canada SureAnswer.

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