As an Office Manager, you can view, change, and create various functionalities for yourself and your company.
Learn how to switch between Office Manager Sonar access.
Manage Organization
Within the Manage Organization view of the net2phone Canada Sonar portal, you will have access to nine tabs with unique configuration options for your organization.
Home Tab
Office Manager Sonar Home – Manage Organization
Frequently accessed information such as all active calls, call graphs, and some statistics, such as the number of currently active calls, users, connected devices, and more.
Call Center
Call Monitoring: A Guide for Office Managers and Call Centre Supervisors
Find your company's call queues and key call center information such as: the number of active calls, callers waiting, wait time, and idle agents. Office managers can configure the agents in each queue, as well as the queue itself.
Users
When Hide System Users is unchecked, you will find a list of all users, including system users. System users are extension numbers for auto attendants, call queues, ring groups, etc. The default on the first login checks Hide System Users—if you want to see them in your list of users, ensure you uncheck this box.
Auto Attendants
Auto Attendants: Complete Office Manager Guide
If your organization has an auto attendant—or multiple auto attendants—you can edit them in this section. Auto attendants, or “digital receptionists,” are pre-recorded voice menus that give callers transfer options. During your onboarding process, a net2phone Canada agent will help you create auto attendants and your call flow. To add an auto attendant, click the Add Attendant button, enter a unique name extension, and assign a predefined time frame.
Call Queues
Call queues are sometimes called “ring groups” for inbound call centers. Any call queues configured to an organization will be listed here. Call queues can also be listed in the Users section since they have extensions associated with them. Call queue extension numbers are generally four digits, beginning with an 8 or 9. In this section, you can edit the Automatic Call Distributor (ACD), call agents, and music-on-hold.
Time Frames
Time frames are necessary for any answering rules you have created—together, they allow you to choose what happens based on a day of the week, a specific date, or a time range. You can create, search, and edit time frames in this section.
Music On Hold
Add Music On Hold To Your Domain
net2phone Canada provides default hold music. In this section, you can configure optional introductory greetings and upload a custom song or sound file in .mp3 or .wav formats.
Phone Numbers
Phones And Phone Numbers: Office Manager Guide
This section lists all phone numbers within your organization. For each phone number listed, its treatments, destinations, and any notes will be displayed. You can export a .csv file of phone numbers by clicking the Export button.
Call History
Manage your Company’s Call History
This section displays every inbound, outbound, and missed call made to or from an organization. You can export a .csv file of call histories by clicking the Export or Export Billed Calls button.
My Account
My Account offers Office Managers the same view as Basic Users, so you can configure your personal call settings, rather than the settings for the entire organization; to access your profile, you must be in My Account.
Account Preferences
You must reauthenticate your Office Manager credentials before accessing billing, emergency, and authorized contacts.
