You can locate your Call History in the tab bar of your SONAR portal. All users have access to their personal call history.
The call history list contains the call type, the number of the caller, the name of the caller, the date and time the call occurred, and the duration of the call.
The default number of calls displayed is 15, but you have the option to set the calls-per-page to 25, 50, or 100. You can navigate through pages by either clicking the page numbers at the bottom or scrolling through pages using the arrow buttons.
CALL HISTORY ICONOGRAPHY
Incoming Calls Outbound Calls Missed Calls
CALL HISTORY FILTERS
Using filters will save time tracking, searching, and managing your call history. Any filters in use will be displayed next to the Filters button.
The date range (From-To) – refine your search by entering a specific time range using the “from” and “to” calendars.
The maximum range is 35 days.
Caller number – refine your search by entering a specific caller’s number.
Dialed number– Refine your search by entering a specific outbound number.
Call type – Refine your search by selecting a call types: inbound, outbound, missed, ext to ext (internal calls), and off-net (external calls).
EXPORTING YOUR CALL HISTORY
You can export call history as a .csv by clicking the Export button. If you want to export a filtered call history, apply your filter before exporting.
NOTE: You cannot disable the time frame filter.|
Calls "To" Column Labels
After exporting, you might notice different labels within the "To:" column field.
VMail indicates a call reached its ring timeout and a voicemail message was initiated.
SpeakAccount indicates that the caller hung up during a voice prompt. For instance, a caller dials his co-worker, but his co-worker does not answer. The voicemail prompt begins to play, but before it has finished, the caller hangs up.
System indicates that the Caller hung up while in an Auto-Attendant.
Export Billed Calls – As an office manager, you can see the organization’s usage. This report shows the user, domain, call type, the origin (incoming phone number), destination (i.e., what number the originating number dialed to reach that user), time/date started, and cost. You can export billed call history as a .csv file by clicking the Export Billed Calls button.