Every company has different needs; it's important to understand your call flow needs when choosing the best solution. 


Choosing desk phones won't limit you! You will still have access to all solutions: desk phones, softphones, and our mobile app.

Before you decide your best option, ask yourself the following: 

  • How much am I planning for my business to grow in the next few years? 
  • Are client success and high engagement important to your organization? 
  • Is measuring performance generated by call data valuable to my business? 
  • Will my workers use reliable mobile devices with reliable network connections? 
  • Do I want to provide my workers secondary devices?

Deskphones (Best)  Softphones (Better)  Mobile App
  • Desk phones deliver unmatched voice quality and reliability 
  • Devices can be configured with dual-registration, providing the most reliable calling experience
  • Free rental phones (with some plans) 
  • More call control features
  • Get a Cordless phone or a Ruggazided Cordless phone
  • All the benefits of softphones and the mobile app! 

  • Works with existing hardware, with multiple browsers 
  • Remote flexibility 
  • Lower cost 
  • SMS (through SONAR) and Video (through Huddle) are available 
  • Attendant Console
  • Easily add new users 
  • Does not require any dedicated connection for voice communication

  • Easily add new users 
  • View your entire contact list on the go 
  • Enable and disable answering rules whenever, wherever. 
  • Easily switch between multiple preset voicemail messages 
  • See if your coworkers are online with Presence awareness
  • Stationary
  • A secondary device (desk phone at home and the office) may be required 
  • Requires PoE or WiFi Dongles

  • Internet connection must be fast and reliable
  • USB headsets are recommended for voice quality

  • Internet connection must be fast and reliable  
  • Phone batteries 
  • Employee hardware  
  • Employee internet plans and cellphone providers 

Best For
  • Sales 
  • Technical Support 
  • Customer Success 
  • Warehouses 
  • Restaurants
  • Medical offices  
  • Receptionists (Attendant Console) 
  • Small businesses 
  • Remote setups 
  • Construction 
  • Landscaping 

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