Every company has different needs; it's important to understand your call flow needs when choosing the best solution.
Reminder!
Choosing desk phones won't limit you! You will still have access to all solutions: desk phones, softphones, and our mobile app.
Before you decide your best option, ask yourself the following:
- How much am I planning for my business to grow in the next few years?
- Are client success and high engagement important to your organization?
- Is measuring performance generated by call data valuable to my business?
- Will my workers use reliable mobile devices with reliable network connections?
- Do I want to provide my workers secondary devices?
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Deskphones (Best) |
Softphones (Better) |
Mobile App
(Good) |
| Advantages |
- Desk phones deliver unmatched voice quality and reliability
- Devices can be configured with dual-registration, providing the most reliable calling experience
- Free rental phones (with some plans)
- More call control features
- Get a Cordless phone or a Ruggazided Cordless phone
- All the benefits of softphones and the mobile app!
|
- Works with existing hardware, with multiple browsers
- Remote flexibility
- Lower cost
- SMS (through SONAR) and Video (through Huddle) are available
- Attendant Console
- Easily add new users
- Does not require any dedicated connection for voice communication
|
- Easily add new users
- View your entire contact list on the go
- Enable and disable answering rules whenever, wherever.
- Easily switch between multiple preset voicemail messages
- See if your coworkers are online with Presence awareness
|
| Limitations |
- Stationary
- A secondary device (desk phone at home and the office) may be required
- Requires PoE or WiFi Dongles
|
- Internet connection must be fast and reliable
- USB headsets are recommended for voice quality
|
- Internet connection must be fast and reliable
- Phone batteries
- Employee hardware
- Employee internet plans and cellphone providers
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| Best For |
- Sales
- Technical Support
- Customer Success
- Warehouses
- Restaurants
- Medical offices
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- Receptionists (Attendant Console)
- Small businesses
- Remote setups
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