Templates can be useful for managers to create so they can easily configure users' line keys to have the same structure as their coworkers. For example, a manager may want to create a template for users working in a support queue, and a different template for users in sales positions. 

Never change the 1st line option. 

Line appearance should ALWAYS be number 1 in the builder. Do not touch this as it can disrupt the configuration of your phone. 

Want to use Line Appearance? Call Support.  

To correctly set up this feature, you must contact our Technical Support Team bdialing 611 from your net2phone Canada device or by calling 1-877-498-3772 and choosing option #3. Emails will be responded to within 1 business day and can be sent to 



To access Hotkey Builder, you must be in the "Manage Organization" view of the Sonar portal. 

  1. Click the Users tab. 
  2. Search the user's name.
  3. Click the Phones subtab.
  4. Select the phone associated with the user's extension you want to edit.
  5. Click the gear icon on the right-hand side. 
  6. When the "Edit button configuration for this phone" pop-up appears, click Yes.



  1. Select a user with the phone model you want to build a template for; this will not automatically change this specific user's configuration.
  2. Assign each line key to its desired functionality
  3. Click the up arrow next to the “Save” button.
  4. Click Save as New Template.  
  5. Name the template.
  6. Click Save.


  1. Select the user you want to apply a template to and open the Hotkey Builder page. 
  2. Click the Templates button. 
  3. Select a template from the drop-down menu. 
  4. Click Apply Template
  5. Click Save, or to apply the changes immediately click the up arrow next to save, and choose "Save and Resync."  

Changes won't be applied to a phone until it is rebooted!! 

You can set a phone to reboot directly from this page by clicking the up arrow next to the Save button and choosing Save and Resync.



  1. Select the user you want to apply a template to and open the Hotkey Builder page. 
  2. Click the Templates button. 
  3. Click Add or edit configuration templates
  4. Edit an existing template or create a new one. 
    1. Choose the template you want to edit (on the left), or, 
    2. Add a new configuration template (on the right) and choose the phone model you want to configure. 
  5. Click Save

Name a template copy 

When adding new templates by copying them, you can edit the name by clicking the pencil icon next to the template name. 



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