Two-Factor Authentication (2FA) with Sonar

Protect against data breaches and secure your hybrid or remote workforce today. Once 2FA is enabled, you will be asked to verify your identity by entering an additional password code, which is provided by an external (Salesforce or Google) authentication application. 

Want to pilot this feature? 

Currently, 2FA through SONAR is only available upon request; to register, please fill out this form. 


What is Two-Factor Authentication? 

Two-factor authentication (2FA) is a multi-authentication process that strengthens your access security by requiring two methods to verify a user’s identity. 2FA protects your business from cyber phishing, social engineering, and direct-password attacks. 

Generally, 2FA is set up as “something you know” plus “something you have.” Something you know would be your net2phone username and password, and you have an email or smartphone, which you can use to provide the second authentication. 

Before enabling 2FA in SONAR, download a secure authentication app on your smartphone. 

TOTP Authentication uses an authenticator application to generate TOTP (Time-Based One-Time Password) authentication codes.


Enable two-factor authentication in SONAR

Office Managers and Call Center Supervisors must be in “My Account” within the SONAR portal to access the profile section. 

  1. Log into the Sonar client portal. 
  2. Click your name in the top-right corner, then click Profile
  3. Within the popup window, scroll down to the Account Security section. 
  4. Next to “Multi-Factor Authentication,” click Set Up Google Authenticator to reveal a QR code. 
  5. Scan the QR code with your mobile authentication app (links to recommended authentication apps above). 
  6. In Sonar, enter the code generated from the QR Scan. 
  7. Enter your current Sonar password for verification. 
  8. Click Save

Video Walkthrough: 2FA with SONAR 


Test your 2FA Login! 

Once you have saved your changes and SONAR has refreshed, sign out and then sign in again to test if the two-factor authentication enablement worked. 


Don't see the feature? 

Two-factor authentication must be enabled for your organization before you can configure user-specific verification to register for the 2FA pilot program, please fill out this form. 



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