ZOHO INTEGRATION

net2phone Canada offers an integration with the Zoho CRM Platform. Along with instantaneous click-to-dial, the net2phone Canada integration provides a click-to-answer pop-up with useful contact information and documentation options. 

What Zoho plan do you have? 

You must have the Standard (or above) Zoho plan to have access to integrations and add-ons.

DOWNLOAD THE INTEGRATION 

1.  Open the net2phone Canada integration in the Zoho Marketplace.

2. Click Get Started.


3. Enter your Zoho credentials if you are not already logged into the platform. Click Accept to allow call log data and caller/callee information.

4. Sign in using your net2phone Canada credentials

5. Accept permissions, click Yes

Delete

Success!

You will be redirected to a blank page with an "Integration Completed" message. 




USING THE ZOHO INTEGRATION 

The Zoho integration has two primary functions, click-to-dial and an informative caller-ID pop-up for incoming calls. 

CLICK TO DIAL 

Simply click the green phone icon to instantly dial-out any number. 

CALLER ID POP-UP 

When you receive an incoming call, you will see a pop-up with the contact information. From this up pop-up, you can see the:

  • contact owner,
  • email,
  • department,
  • phone, and, 
  • mobile. 

After a call is complete, you can quickly add follow-up events/calls/tasks right from the integrated pop-up. 

CALL HISTORY

Within Zoho CRM, you can see your call history under the Reports tab. Please refresh your window in order to get the most updated report.


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