Every net2phone Canada user is assigned a primary extension, which can be linked to multiple devices using an extension device identifier. Learn how to Identify User Devices: Extension Numbers with Letters.  

How to Add Mobile and Softphone Devices to Call Queues

You must be in Manage Organization/Manage Call Center to access the Call Queue tab.

1. Log in to Sonar using your net2phone Canada credentials. 
2. Click the Call Queue tab. 
3. Choose the queue to which you want to add a device and click the "Edit Agents" icon on the right side. 
   
4. Click Add Agent. Even if the user is already in the queue, you must create a new agent for the secondary device. 
   
5. Enter the device for the agent (e.g., 100wp for Sonar Phone).
6. Enter the additional specifications for the device's function in the queue:
   1. Wrap-up time – the amount of time (in seconds) after a call ends, and the agent is prompted to take another call.
   2. Max Simultaneous Calls – the maximum amount of active calls an agent may receive at the same time.
   3. Queue Priority for an Agent –  specifies the queue priority for a specific agent if they are assigned to multiple queues.
   4. Request Confirmation – prompt a user to either press 1 to accept a call or hang up to reject a call (similar to SmartAnswer).
   5. Auto Answer – automatically answers a call for an agent.
      
7. Click Save Agent.
8. Click Done before navigating away.
   

Success! You will see the new device in the list of agents.