If a user forgets their password, they can go through the "Forgot Login or Password" process, or you can "Force Password Reset" and send a recovery email. 

There are two methods of forcing password resets. 

1. Send to an individual user.  
2. Send bulk to multiple users.  

How to Force Reset a User's Password 

You must be in Manage Organization to access the Users tab.  

1. Log in to the Sonar portal with Office Manager credentials.  
2. Navigate to the Users tab.
3. Find the user by scrolling or using the search (name, extension number, or department) and click on the user's name or the pencil icon to edit, 
4. Click the Advanced subtab.
5. Click Force Password Reset. 

How to Send Bulk Password Resets to Multiple Users 

You must be in Manage Organization to access the Users tab.  

1. Click the Users tab.
2. Scroll through the user list and click the checkmark box for the users you want to password reset.
   Pro Tip! Select All Users by clicking the checkmark box next to "Name" at the top of the list.
3. When all the users are selected, click the Bulk Action in the top right corner.
4. Click the radio button for Force Password Reset.
5. Click Complete Action.

Example "Force Password Reset" Recovery Email