Call Center and Call Queues

CALL CENTER OVERVIEW - AGENTS AND "MY ACCOUNT" VIEW

The Call Center section is designed to give you fast access to the most important...

LOG IN AND OUT OF CALL QUEUES

There are two ways you can sign in and out of call queues. You can use the SONAR ...

GLOSSARY OF CALL CENTER STATISTICS

Here is a complete list of our call center statistic acronyms.   Office managers ...

ADD MOBILE AND SOFTPHONE DEVICES TO CALL QUEUES

Each Versature user has an extension, but they can have more than one device tied...

ENSURE YOUR CALL CENTER DEVICE IS ONLINE

As a Call Center Agent, you can set which of your devices is online and offline f...

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