CREATE A NEW VOICEMAIL GREETING

There are two ways you can add a voicemail greeting associated with your extension; you can upload an existing .wav or .mp3 file, or record a new greeting. 

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Prefer video? Check out this short walkthrough. 


HOW TO UPLOAD A NEW VOICEMAIL GREETING

NOTES: 
  • Office managers and call center supervisors must be in “My Account” view to add a new voicemail message.
  • Uploads must be in .mp3 or .wav format.
  1. Click the Messages tab in your SONAR portal.
  2. Click the Settings sub-tab on the left side.
  3. Scroll down to the Greetings section and click the speaker icon (manage) next to Voicemail Greeting.
  4. Click Add Greeting.
  5. Ensure the Upload radio button is selected. 
  6. Click Browse.
  7. Select the file you want to upload.
  8. Name your greeting.
  9. Click the Upload button.
    You will now see the new greeting’s index, greeting name, and duration in your greetings list.
  10. Click Done to save.

If you want to make this greeting active, click the drop-down menu under Greetings and select your new greeting. 



HOW TO RECORD A NEW VOICEMAIL GREETING

NOTE: Keep in mind that recording a message using a third-party device such as a mobile phone will degrade the quality.
  1. Click the Messages tab in your SONAR portal.
  2. Click Settings on the left side.
  3. Scroll down to the “Greetings” section and click the speaker icon (manage) next to Voicemail Greeting.
  4. Click Add Greeting.
  5. Select the Record radio button.
  6. Enter the number or extension of the phone you wish to record the greeting on. 
    Note: If you have multiple devices, you must specify which device to call; the letters following your extension indicate the device, i.e., 101wb for the webphone/SONAR phone or 101m for the mobile app. 
  7. Name the greeting.
  8. Click Call and follow the instructions given to you on the phone.
    • Record your message after the beep.
    • Hit # to accept your new greeting.
      You will now see the new greeting’s index, greeting name, and duration in your greetings list.
  9.  When you are finished, click Done to save.

If you want to make this greeting active, click the drop-down menu under Greetings and select your new greeting. 

CREATE VOICEMAIL GREETINGS USING TEXT-TO-SPEECH

  1. Office Managers can edit any users and go to the Voicemail tab. Basic Users can go to the Messages tab and Settings sub-tab.
  2. Click the Manage button for "Voicemail Greeting."
  3. Click the radio button for Text-to-Speech.
  4. Enter your message, choose English or French, and your preferred voice. You can click the play button beside the Voice drop-down menu to hear the message.
  5. Click Save.




TIPS!

  • If you have non-English speaking clients, record your greetings in all languages that may be applicable.
  • Your greeting will only play once, so don’t speak too quickly and repeat any vital information that may need to be written down.
  • Test your voicemail greeting by calling your own extension.

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