MICROSOFT TEAMS INTEGRATION

net2phone Canada is offering a Microsoft Teams integration. The integration provides your net2phone Canada extension connected as a softphone through your Microsoft Teams web browser or mobile and desktop application. 

SETUP EMAIL AND ACCEPT PERMISSIONS 

  1. You will receive an email from net2phone Canada letting you know that your Microsoft Teams Connection is ready to be activated. Accept the invitation by clicking Accept Invitation
  2. Log in with your Microsoft credentials.

    NOTE: The email entered here must be a global admin for your Microsoft Office 365 Account. Please use a Chrome Browser for this process.

  3. Click Sign In
  4. Click the checkbox for Consent on behalf of your organization; this provides net2phone Canada permission to access your list of users and to configure the connection properly.
  5. Click Accept and wait a few moments for this to process.
    NOTE: If you do not receive the email, it may be in your spam folder. 

ENABLE SYNC

NOTE: Before you can enable sync, you need to make sure that you have one more voice license than is needed for all the users you wish to connect, so the system can use it to perform the syncs.  Once everything is set up, that additional license can be cancelled. If you need help with licensing please review the Microsoft Licensing references listed below, or ask your Onboarding staff member for assistance.  

  1. Once you have an available voice license, navigate to the Services tab.
  2. Click the Teams sub-tab.
  3. Click Enable Sync.
  4. Select your Account.
  5. Click the checkbox for Give consent on behalf of your organization
  6. Click Accept. You will see the service syncing at the top of the page. Normally, the sync should count down from 15 minutes, but this process is usually much quicker. 
  7. Once the countdown is complete, you will see a green checkmark, you can now click on the Users tab. 

Success: Your Teams account is now successfully set up to connect up with net2phone Canada. The next step is to connect your Team Accounts with net2phone Canada extensions.

AFTER SYNC

NOTE: net2phone Canada staff will now link your Teams users to your net2phone Canada users.  Once done, they will contact you to let you know, and you will need to Sync one last time for the changes to take effect in Microsoft Teams.

After the sync is finished processing, you can see your new integration in your Microsoft Team’s application. 

  1. Log into your Team's application.
  2. Navigate to the Calls Tab.

Success: Under Make a Call you will now see you have the option to type a name to make a call, usually, there is a dial pad here, but the system can take up to 24-to-72 hours to update your accounts accordingly.

AFTER THE DIAL PAD IS AVAILABLE

Dial out a number to make your first call. If requested, allow Microsoft Teams to access your microphone and camera.  Once you have made your first call, you will see it in the history section. 

Don’t forget to turn on your desktop notifications so you never miss a call with net2phone Canada’s integration for Microsoft Teams! 

Caution with Do no Disturb

If you set your status to Do not Disturb, calls will not ring through to Teams, but your other net2phone Canada devices will ring. All other "not available" will still ring through. 

REQUIRED MICROSOFT TEAMS LICENSES 

To access our integration, you must have the necessary MS Teams licenses. To operate the net2phone Canada integration, you must have one of the following MS Teams licenses: 

  • Microsoft 365 Business Basic + Common Area Phone
  • Microsoft 365 Business Standard + Common Area Phone
  • Microsoft 365 Business Premium + Common Area Phone
  • E1 + Phone System
  • E3 + Phone System
  • E5

If you’re unsure whether your current Microsoft account will allow our integration, please contact your Microsoft Representative. 

Click here for additional Microsoft Teams meeting and call support.

Interested in piloting the Microsoft Teams integration? 

Please contact success@net2phone.ca or dial 611 off your net2phone Canada device.

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