Overall, your mobile device will use a combination of machine learning algorithms, network analysis, and user reports to identify and flag suspected fraud calls. Your previous carrier also has its own ability to combat fraudulent callers. Before troubleshooting, always confirm if someone has your number saved as a different caller ID.
Carrier Caller ID
If your caller ID is not displaying as it is set up within the net2phone Canada client portal, SONAR, it may be due to hardware-related scanning (as listed below), or it may be that a carrier has not updated their database yet.
Change your Caller ID in SONAR
If you are an Office Manager, learn how to view your own caller ID and change your caller ID in SONAR. If you want to check on the Caller ID of a user, please refer to the managing user's overview, and how to edit a user's profile.
If any of the carriers' fraud investigation teams identify a potential fraudulent operator, they have the ability to block that number's access to the PTSN. The blockage could be of their own investigation or from reporting from the Canadian Anti-Fraud Centre (jointly managed by the RCMP, OPP and the Canadian Competition Bureau). If a number is blocked for fraudulent behaviour, you will hear a fast-busy signal when called.
Do you suspect fraud?
If a call is flagged as suspected fraud, you can choose to decline the call or send it directly to voicemail.
Your iPhone may flag an incoming call as "suspected fraud" if it detects certain patterns of behaviour or attributes that are associated with fraudulent or scam calls. Listed below are some of the ways your iPhone might determine that a call is suspected of fraud.
Caller ID authentication
If the incoming call's Caller ID is not authenticated, it may be flagged as suspected fraud. Caller ID authentication is a process that verifies that the phone number displayed on your screen matches the phone number from which the call is being made.
If you receive multiple calls from the same number in a short period of time, your iPhone may flag it as suspected fraud.
If the incoming call is from a geographic location associated with fraudulent or scam calls, your iPhone may flag it as suspected fraud.
If the incoming call is from a number that has been reported as fraudulent or has been identified as a 'robocaller,' your iPhone may flag it as suspected fraud.
Third-party call-blocking apps
Your iPhone may use third-party call-blocking apps to identify, and flag calls as suspected fraud. If your iPhone flags an incoming call as suspected fraud, you can choose to decline the call or send it directly to voicemail.
Disable “Silence All Unknown Callers”
You can also enable features like Silence Unknown Callers to automatically send calls from unknown numbers to voicemail, reducing the number of potentially fraudulent calls you receive. Android phones also have built-in features to identify and flag suspected fraud calls.
Your Android may flag an incoming call as "suspected fraud" if it detects specific patterns of behaviour or attributes that are associated with fraudulent or scam calls. Listed below are some of the ways your Android might determine that a call is suspected of fraud.
Caller ID and Call Blocking Apps
Android phones often have a built-in Caller ID feature that can detect spam or fraudulent calls based on the call's origin and other factors. Additionally, you can install third-party call-blocking apps that use machine learning algorithms to identify and block suspected fraud calls.
Call Frequency and Duration
Android phones can flag incoming calls as suspected fraud based on how frequently a number is calling and the call duration. For example, if you're getting multiple calls in a short period of time from the same number or if the call duration is very short, the call may be flagged as suspected fraud.
Android phones can use network analysis to identify fraudulent calls. For example, if the call originates from a network that has a history of fraudulent activity, it may be flagged as suspected fraud.
Android phones also allow users to report spam or fraudulent calls directly from the call log. These user reports improve the spam detection algorithms and flag future calls as suspected fraud.
Automatic Call Screening
Some Android phones offer an Automatic Call Screening feature, which uses Google Assistant to screen incoming calls and determine if they are suspected of fraud. If the call is flagged as suspicious, the Assistant can provide information about the call and ask the caller to identify themselves before allowing the call to go through.
Helpful Information to give our Support Team
If you are unsure, you can always email our Support Team at email@example.com and give them a call example (date, time, number dialled and what Call ID is displaying as). Our team can review what caller ID our system sent out, so we can confirm if the issue is due to another carrier not updating their database (based on the caller ID we have set up in our system) or due to the hardware circumstances above.
Other carriers can take a few months to update their system, so caller ID can show improperly when you acquire a new number.
For immediate assistance, dial 611 from any net2phone Canada device, or call 1-877-498-3772, option #3.