As an Office Manager, you can update the voicemail settings for any user. Sometimes employees need to call in sick at the last minute or leave early due to an emergency.  

How to Update a User's Voicemail Greeting 

As an Office Manager, you have the ability to update any user’s information. You must be in Manage Organization to access the Users tab. 

1. Click on the Users tab.
2. Find the user’s name that you would like to update and click on their name, or the pencil icon to edit.
   You can search for a user by extension or name.
3. In the user's configuration page, click the third subtab to open Voicemail settings.
4. (Optional) To add a new Voicemail Greeting, click the speaker icon under the Greeting section to manage recordings. Learn how to Create a New Voicemail Greeting.  
5. (Optional) Enable Operator Forward. Learn how to Leave a Voicemail or Press Zero for Operator Forward 
   
6. Click the drop-down menu and select the voicemail greeting.
   If the user has multiple greetings they will be displayed in this list.
7. Click Save before leaving the page.