The Sonar Call Centre Web Header is a snippet of injectable code that creates an information banner displaying your call centre's name, current wait times, and the number of callers in the queue.
Web Header as Code
Any webmaster can effortlessly add the code to a webpage through various methods, including:
- Google Tag Manager
- Web requests
- Direct embedding
- Backend integration in WordPress
Using pre-authored JavaScript provided by net2phone Canada, easily integrate this code into any website, customize its appearance, and provide real-time call hold times and queue statistics for your clients and visitors.
Accessing the Web Header Code
To access the code navigate to https://insights.net2phone.ca/web_headers/. You can either download the code as an HTML file, which provides a preview of the header, or copy it directly to your clipboard.
For an existing Call Queue Web Header follow the steps below.
Click the eye icon next to the code you want to copy.
To create code for a new Web Header follow the steps below.
- If you don't have a call queue set up yet, click "Add," enter a description, and choose your queue from the drop-down menu.
- When adding a new component, enter a description, select your queue, and choose whether you want the header to display in English or French.
3. Click Save.
Pro Tip: Utilize Insights in-app walkthroughs!
Take an in-app tour of the Web Header page by clicking the Info icon.
