The Attendant Console is a pop-out tab that provides easy call transfers for web-calling users and is designed as a browser-based alternative to a physical desk phone sidecar.
Access the Attendant Console
From any page of Sonar, regardless of your Sonar user type, the blue Attendant Console link will always be at the top of the page.
There are 4 sections within the Attendant Console, as well as the dial pad and active calls.
- Contacts
- Call Queues
- Auto Attendants
- Call Parking
How to Make a Call from the Attendant Console
Access your Sonar Phone through the Attendant Console page. Click the Make a Call button (on the right side) to reveal a dial pad.
Sonar Contacts in the Console
The contacts section displays all the users within your net2phone Canada Sonar portal, including internal contacts and external contacts you have saved.
Navigating Contacts
Search contacts by name or extension, 
Filter by departments, 
Sort by first name, last name, online status, and extension. 
Call Queues in the Console
The Call Queue section shows all the call queues in your organization. By default, it is sorted from the queue with the most to the fewest available agents, but you can also sort by name or extension number.
During a call, you can drag and drop the caller into any extension queue in the list.
Auto Attendants in the Console
The Auto Attendants section behaves in a similar way as the Call Queue section. Auto attendants are listed by name or extension.
During a call, you can drag and drop the caller into an auto attendant, allowing them to hear the pre-recorded options available.
Call Parking in the Console
To see call parks in this section, you need to have pre-existing call parks enabled. If no call parks are enabled, this section will remain empty.
Dynamic Call Park
- When enabled, Dynamic Call Park displays only available Call Parks.
- When disabled, Dynamic Call Park displays all Call Parks.
