SONAR webphone allows you to easily connect to all your SONAR contacts, access the full features of the client portal, including the attendant console, and you can save desk space. 


Ensure you have a fast, reliable internet connection! Internet connection is important to any VoIP telecommunication system; VoIP runs over your internet connection, so call quality is partially dependent on your internet speed. Thankfully, call data can be sent over the average internet connection without problems, and your VoIP provider can help you set up traffic shaping on your router, which is like a dedicated bus lane on a busy street, but for voice traffic only.

Invest in good pair of headphones or a headset. Voice quality issues can be caused by secondary devices, such as shoddy Bluetooth connections or low-quality mics in headphones. Check out our recommended headsets.

SONAR Chat to colleagues, or SMS externally. Not everything requires a phone call, learn how to use SMS through SONAR, and SONAR Chat

Easily switch from your webphone to the mobile app or your desk phone.  Switch from the app to your mobile phone to see if that helps your connection. 

Double-check your call queues. When rotating between devices, you must add or remove the new devices into the queue to receive queue calls. 

Set up call recording. Call recording is enabled per device, not extension. If you need call recording set up on your secondary devices (i.e., softphone or mobile app), please call our Support Team by dialing 611 from any net2phone Canada device. 

Was this article helpful?

Can’t find what you’re looking for?

Our award-winning customer support team is here for you.

Contact Support