If you are not receiving expected email notifications or messages from net2phone Canada, your email provider or organization’s security settings may be filtering them into spam, junk, quarantine, or another blocked folder.

Check your spam, junk, and quarantine folders

If you are missing an expected email from net2phone Canada, check the following folders in your email inbox:

• Spam
• Junk
• Clutter, Other, or focused inbox folders

If you find the missing email, mark it as safe or not spam to ensure you receive future updates. 

Confirm your email address

Make sure the correct email address is associated with your net2phone Canada account, billing contact, user profile, or notification settings.

If your organization recently changed email addresses, domains, administrators, or billing contacts, contact net2phone Canada Support to confirm that your account information is up to date.

To update the email address associated with your Sonar user profile, see Change Your Email Address.

Review your Email Allowlist 

You or your IT administrator may need to allowlist net2phone Canada email addresses in your organization’s email security, spam filtering, quarantine, or mail flow settings.