The Attendant Console is useful for anyone who is regularly transferring calls.
Access the Attendant Console
From any page of Sonar, click the blue Attendant Console Link at the top of the page.
There are 4 sections within the Attendant Console, as well as the dial pad and active calls.
- Contacts
- Call Queues
- Auto Attendants
- Call Parking
Make a Call from the Attendant Console
Access your Sonar Phone through the Attendant Console page. Click the Make a Call button (on the right side) to reveal a dial pad.
Contacts
The contacts section displays all the users within your net2phone Canada Sonar portal, including internal contacts as well as external contacts you have saved.
Navigating Contacts
Search contacts by name or extension, 
Filter by departments, 
Sort by first name, last name, online status, and extension. 
Call Queues
The Call Queue section shows all the call queues in your organization. By default, it is sorted from the queue with the most to the fewest available agents, but you can also sort by name or extension number.
During a call, you can drag and drop the caller into any extension queue in the list.
Auto Attendants
The Auto Attendants section behaves in a similar way as the Call Queue section. Auto attendants are listed by name or extension.
During a call, you can drag and drop the caller into an auto attendant, allowing them to hear the pre-recorded options available.
Call Parking
To see call parks in this section, you need to have pre-existing call parks enabled. If no call parks are enabled, this section will remain empty.
