The Attendant Console is useful for anyone who is regularly transferring calls.
There are 4 sections within the Attendant Console, as well as the dial pad and active calls.
- Call Queues
- Auto Attendants
- Call Parking
The contacts section displays all the contacts you have saved in the Contact section of SONAR. You can:
- Search contacts by name or extension,
- filter through department,
- sort by first name, last name, online status, and extension, and,
- create groups.
The Call Queue section displays all the call queues in your organization. By default, it is sorted from the queue with the most-to-least available agents, however, you can also sort by name and extension number.
While on a call, you can drag and drop to place the caller in an extension queue in the list.
The Auto Attendants section behaves in a similar way as the Call Queue section. Auto attendants are listed by name or extension.
While on a call, you can drag and drop to place the caller into an auto attendant, so they can hear the pre-recorded options available to them.
The Attendant Console offers Dynamic Call Parking, which assigns incoming calls to available queues without manual drag-and-drop.