Time frames are the foundation of call-answering customization. When used in conjunction with Answering Rules, you can choose how your phones are answered based on a specific date range, day, and time.     

How to Create a New Time Frame 

Office Managers and Call Center Supervisors must be in My Account to access the Time Frames tab. 

1. Click the Time Frames tab in your Sonar portal.
2. Click Add Time Frame in the right corner.
3. Name your new time frame so you can find it in the future.
4. Select the type of time frame you want to set.
5. Follow the instructions below to set your time frame specifics for either:
   1. Always, 
   2. Days of the Week and Times, or, 
   3. Specific Dates and Ranges.

For Always

Select Always whenever you need an action performed for an indefinite amount of time.

1. Click the Always radio button.
2. Click Save.

For Days of the Week and Times

Select Days of the Week and Times whenever you need different behaviours for different times, such as "After Business Hours."

1. Click the Days of the Week and Times radio button.
2. On the left side, click the checkboxes of the days you wish to include in your time frame.
3.  For each selected day, use the horizontal sliders to manually set the time periods you wish to include in your time frame. Whatever is in blue will be included in this time frame.
4.  Click Save.

For Specific Dates and Ranges

Select Specific days or ranges whenever you need a particular behaviour for full days, such as holidays or sick leave.

1. Click the calendar icon and select your time frame and end dates.
2.  If you wish to add multiple start and end dates, click the green plus icon on the right side.
3.  Click the Save button.