Time frames are the foundation of call-answering customization. When used in conjunction with Answering Rules, you can choose how your phones are answered based on a specific date range, day, and time.     

How to Create a New Time Frame 

Office Managers and Call Center Supervisors must be in My Account to access the Time Frames tab. 

1. Click the Time Frames tab in your Sonar portal.
2. Click Add Time Frame in the right corner.
3. Name your new time frame so you can find it in the future.
4. Select the type of time frame you want to set.
5. Follow the instructions below to set your specifics for one of the following Time Frame types:
   • Always – can serve as a catch-all when no other time frame applies. 
   • Days of the week – create a weekly schedule with start and end times. 
   • Specific dates – add specific dates with optional recurrence. 
   • Holidays – choose from a selection of recognized local and international holidays. 
   • Custom – create a custom time frame that combines days of the week, specific dates, and holidays together.  

Always 

Select Always whenever you need an action performed for an indefinite amount of time.

1. Click the Always radio button.
2. Click Save.

Days of the Week 

Select Days of the Week whenever you need to create a repeatable weekly schedule. In the example below, we are adding a 9:00 am - 5:00 pm, Monday-Friday schedule, with a lunch break from 12:30 pm - 1:00 pm. Whenever there is no time frame in place, your default time frame is automatically enabled by the Sonar system.  

1. Click the Days of the Week radio button. 
2. Click Next. 
3. Use the checkboxes to select the days of the week you want to apply your Time Frame. 
   
4. Add the first time block (before lunch) for 9:00 am - 12:30 pm with the drop-down menus. 
5. Click the green plus icon to add another time block for the day.  
6. Add the second time block (after lunch) for 1:00 pm - 5:00 pm with the drop-down menus. 
7. Click “copy-to-all” to apply these time blocks to all the days of the week you have selected. 
8. (Optional) Set the Time Frame to a customized range of dates.
9. Click Save.
   

Specific Dates 

Select Specific days whenever you need a unique setting for a multi-day time period. In the example below, we are adding a Time Frame for a week of personal vacation. 

1. Click the Specific Dates radio button. 
2. Click Next. 
3. Click the calendar drop-downs to enter your date range, which can be specified to the minute of the day. 
4.  (Optional) Choose to have this Time Frame reoccur. 
5.  Click the Save button.
   

Holidays 

Select Holidays to choose from a selection of recognized local and international holidays. In the example below, we will add a Christmas Day Holiday Time Frame for the entire day of December 25, 2025. 

1. Click the Holidays radio button. 
2. Click Next. 
3. (Optional) Filter Holidays by Country or holiday type, or use the search bar.  
4. Select a Holiday from the drop-down menu. 
5. Review the holiday's start and stop time. 
6. Click Next. 
7. (Optional) Create specific Observed Holiday rules for a statutory Holiday that falls on a weekend, or has other specific time requirements.
8. Click Save. 

Custom 

Select Custom to create a custom time frame that combines days of the week, specific dates, and holidays together.