During your onboarding process, a net2phone Canada agent will help you create auto attendants and your call flow. To add an auto attendant, click the Add Attendant button, enter a unique name extension, and assign a predefined time frame.
Auto Attendant Number System
Auto Attendants should be part of the 8000 series. For example, your billing auto attendant could be 8001, and your customer service could be 8002. Never create an auto attendant with a pre-existing extension.
You Cannot Delete Auto Attendants
You cannot delete an entire auto attendant extension through the Sonar portal. You must contact net2phone Canada Directly to Delete Auto Attendant Lines.
Learn how to delete auto attendant dial pad options in this article.
Record Messages For Auto Attendant Options
Auto attendants provide a voice menu system that answers incoming calls and gives callers options to route their calls to the appropriate department or individual within an organization. Learn how to record auto-attendant options for your organization in the Sonar portal.
Bilingual Communication Made Easy!
Whether your business primarily uses one language or needs a fully bilingual setup, our system allows you to customize your auto attendants accordingly.
- Designate specific lines for English or French prompts
- Create separate English and French auto attendants
- Set up tier-level auto attendants in both languages (this article)
Call handling flexibility ensures that your callers receive a professional greeting in their preferred language, enhancing their experience from the first point of contact.
How To Record A Message For Auto Attendant Options
You must be in Manage Organization to access the Auto Attendants tab.
- Click the Auto Attendants tab in your Sonar portal.
- Click the name or the pencil icon of the auto attendant you want to edit.
- Choose the # option you would like to use.
Any dial pad number with an icon below has already been assigned and cannot be used. - Click Play Message.
- Click the Speaker icon to Manage Audio.
Clicking the description box will also trigger the pop-up to Manage Audio.
- Click Record.
- Enter a description for the option.
- Enter a phone number or extension you will use to record the option.
- Click the Call button and follow the voice prompts.
- Click the Done button to save the message.
- Choose what will happen after the message is played (i.e. repeat, hang up, or follow).
- Click Save before navigating away from the configuration page.
Auto Attendant Pro Tips!
- Test your message by calling the extension and choosing the auto-attendant option you just created.
- If you choose not to repeat your message and let your greeting play once, speak slowly and repeat any vital information that a caller may need to write down.
- You can choose from the following languages:
- Default (English-Canada)
- English-United States
- Spanish-Mexico
- French-Canada
Add Auto Attendant Tiers
If you need to add more auto-attendant options and have run out of keys, you can create tiers using the Add Tier option.
You can designate a language for any Auto Attendant option, within any tier.
