New Call Center

Understanding Your Call Flow

Each business has unique call flows tailored to their needs. Below, we outline co...

Log In and Out of Call Queues

You can sign in and out of call queues in two ways. You can use the Sonar portal,...

Call Center - Agents and My Account

The Call Center section is designed to give you fast access to the most important...

Adding Mobile and Softphone Devices to Call Queues

Every net2phone Canada user is assigned an extension, which can be linked to mult...

Manage Sonar Call Centers

The Call Center section is designed to give you fast access to the most important...

Manage Call Queues

Call queues, sometimes called “ring groups,” help you create call flows to organi...

Manage Sonar SMS Call Queues

Sonar offers an SMS queue option, so your clients have the option of calling or t...

Call Queue Callback

Waiting on hold is never a fun experience. Save your incoming callers time with c...

Can’t find what you’re looking for?

Our award-winning customer support team is here for you.

Contact Support