Welcome to the net2phone Canada's Sonar Academy! Our knowledge base is continuously expanding and updated with the most current information, providing you with all the resources you need.

net2phone Canada Credentials

At net2phone Canada, you’ll use the same credentials to log in to all our products.

• Username: Your extension number followed by @yourdomain (e.g., 101@exampledomain.com).
• Password: Must be at least 8 characters long, with at least 1 capital letter and 1 number (e.g., Mypassword1).

At net2phone Canada, we use the same username and password to log into all of our products. 

Your username is always your extension number @ your domain.

    e.g., 101@exampledomain.com

Your password needs to contain 8 characters, with at least 1 capital letter and 1 number.

    e.g., Mypassword1

Sonar Portal: User Types

Do you know your user scope and access level?

Basic Users: 7 tabs, the first is Home. 

Office Managers:10 tabs in Manage Organization view, with My Account view, and Account Preferences.  

Call Center Agents: 3 tabs, the first is Call Center. 

Call Center Supervisors: 7 tabs, the first is Call Center. 

Create a Voicemail Greeting  

You can set up your voicemail greeting through several methods:

• Record via your desk phone.
• Upload a file in .wav or .mp3 format.
• Use the text-to-speech feature, available in both English and French.

Learn how to create your voicemail with our step-by-step instructions and video walkthrough.

Record your Name for Auto Attendant Directory

If your organization uses an auto attendant directory, you should configure your name recording so clients can easily find you. The auto attendant allows callers to search for employees by last name or extension.

Desk Phones, Softphones, and the Mobile App

Depending on your organization’s setup, you may use one or more of our VoIP phone products. Not sure which devices you’re using?

There is no need to play a guessing game; there is an easy way to check all of your connected devices in the Sonar portal. 

1. Go to the Phones tab for a list of all your connected devices.
2. Device status: A green checkmark indicates the device is online, while a red "X" means it’s offline.

If you have multiple devices, they’ll be listed with a letter beside the extension (e.g., 200b, 200c), while your primary device will appear as just the extension number (e.g., 200). 

• Mobile App: 123m
• SonarPhone (softphone): 123wp
• Additional hard phones: 123b, 123c, 123e, etc.

Check out Identifying User Devices: Extension Numbers with Letters for a full list of device-type acronyms.