Welcome to net2phone Canada Academy! Leverage our knowledge base as it is continuously expanding and kept up-to-date with the most current information.
You can record a greeting through your desk phone, upload a recording in a .wav or .mp3 file format, or use our text-to-speech feature in English or French; learn how to create a voicemail with step-by-step instructions and a walkthrough video!
If your organization has auto attendant directories, you should configure this setting so clients can easily find you! Auto attendant directories give callers an option to search for employees by their last name or extension number.
DESK PHONES, SOFTPHONES, AND THE MOBILE APP
Depending on your organization's needs, you may be asked to one or a combination of our VoIP phone products.
Unsure what kind of phone(s) you are using?
No need to play a guessing game, there is an easy way to check all of your connected devices in the SONAR portal!
Click the Phones tab to see all your connected devices.
If your device is online, you will see a green checkmark, if your device is offline, you still see a red X.
If you have multiple devices, multiple extensions will be listed with a letter beside it (i.e. 200b, 200c). Your primary device will have no letter (i.e. 200).