Call Center and Call Queues

CALL CENTER OVERVIEW - AGENTS AND "MY ACCOUNT" VIEW

The Call Center section is designed to give you fast access to the most important...

CALL QUEUES OVERVIEW

Call queues, sometimes called “ring groups,” are used for inbound call centers. A...

LOG IN AND OUT OF CALL QUEUES

There are two ways you can sign in and out of call queues. You can use the SONAR ...

CALL CENTER OVERVIEW - SUPERVISORS AND OFFICE MANAGERS

OFFICE MANAGERS Your tab view will be different than the images below. The Call C...

CALL QUEUE CALLBACK

The call queue callback is a new feature designed to enhance the experience for y...

GLOSSARY OF CALL CENTER STATISTICS

Here is a complete list of our call center statistic acronyms.   Office managers ...

CALL MONITORING IN SONAR

Call monitoring, also known as "Listen In," can be a useful tool for office manag...

CALL CENTER EMAIL REPORTS

As an office manager or call center supervisor, you can subscribe to email report...

CONFIGURING SMS CALL QUEUES

SONAR offers an SMS queue option, so your clients have the option of calling or t...

SONAR CHART CARD OPTIONS

SONAR Charts are comprised of various Data Cards that visually represent your cal...

SONAR CHARTS OVERVIEW

SONAR Charts uses our client portal's live metrics to display your call data visu...

SONAR CHART - USE CASE

SONAR Charts are highly customizable, this use case offers an example of a live b...

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