The Call Center section is designed to give you fast access to the most important...
Call queues, sometimes called “ring groups,” are used for inbound call centers. A...
There are two ways you can sign in and out of call queues. You can use the SONAR ...
OFFICE MANAGERS Your tab view will be different than the images below. The Call C...
The call queue callback is a new feature designed to enhance the experience for y...
Here is a complete list of our call center statistic acronyms. Office managers ...
Call monitoring, also known as "Listen In," can be a useful tool for office manag...
As an office manager or call center supervisor, you can subscribe to email report...
SONAR offers an SMS queue option, so your clients have the option of calling or t...
SONAR Charts are comprised of various Data Cards that visually represent your cal...
SONAR Charts uses our client portal's live metrics to display your call data visu...
SONAR Charts are highly customizable, this use case offers an example of a live b...
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