Answering Rules and Time Frames

Block Unwanted Calls and Unknown Numbers

Are you receiving daily calls from anonymous or unknown numbers? Don’t worry abou...

Adjust your Phone's Ring Duration Before Timeout

Although you may not think your ring duration is that important, it might be a ch...

Sonar Answering Rules: Complete Guide

Office managers and call center supervisors need to be in My Account to access th...

Forwarding Calls to an External Number

Working from home today? Learn how to forward your business calls to your mobile ...

Enable Sonar SmartAnswer

Forwarding calls from the office to a personal number? Eliminate the risk of mis-...

Enable Sonar SureAnswer for Outage Backup

Sonar SureAnswer automatically redirects incoming calls to an external number in ...

Create a New Time Frame

Time frames are the foundation of call-answering customization. When used in conj...

Time Frames Overview

You can locate the Time Frames section in the tab bar of your Sonar portal. Times...

Set Up Your Phone To Be Out-of-Office (OOO)

If you're taking some time off work it's a good idea to let your clients know you...

Log In and Out of Unassigned Phones with Hot Desking

Hot desks, also known as hoteling, is an office-space management strategy designe...

Send Calls to Voicemail with a Do-Not-Disturb Answering Rule

The Do Not Disturb (DND) feature automatically sends all incoming calls to voicem...

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